Returns & Exchanges
At ECRINCOSMETICS, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for unused and unopened products.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive an authorization code.
Prepare the Package
Securely pack the items in their original packaging, ensuring all seals are intact to qualify for a full refund or exchange.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing